How to file a complaint against a driving school: A guide to the most popular complaints on the Internet in the past 10 days and how to resolve them
As the number of people learning to drive increases, the issue of driving school complaints has become a hot topic on the Internet recently. This article will combine the hot data of the entire network in the past 10 days to systematically sort out the driving school complaint channels, common problems and solutions to help students safeguard their legitimate rights and interests.
1. Top 5 driving school complaint hot spots in the past 10 days (data source: Weibo/Black Cat Complaints/Zhihu)
| Ranking | Complaint type | Proportion | Typical cases |
|---|---|---|---|
| 1 | Unreasonable charges | 34% | Subject 2 charges an additional "venue adaptation fee" |
| 2 | Coach has bad attitude | 28% | Insulting students and asking for red envelopes |
| 3 | Difficult appointment | 19% | Delay in arranging exams for more than 3 months |
| 4 | Poor teaching quality | 12% | Each class has less than 30 minutes of practical exercises |
| 5 | Refund disputes | 7% | Deduct more than 30% liquidated damages |
2. Comparison table of authoritative complaint channels
| Complaint method | Acceptance agency | Processing time limit | Materials required |
|---|---|---|---|
| Telephone complaint | 12328 transportation service hotline | 15 working days | Contract/payment voucher |
| Online platform | Official website of the Ministry of Transport | 20 working days | electronic evidence package |
| On-site complaints | Local Transportation Authority Driving Training Section | 7 working days | written complaint |
| Judicial approach | People's Court | It depends on the circumstances of the case | Full chain of evidence |
3. Key factors for successful complaints
1.Evidence collection:Keep training contracts, payment records, chat screenshots, audio and video recordings, etc. Pay special attention to collecting written materials with the official seal of the driving school or the signature of the coach.
2.Timeliness requirements:According to the "Motor Vehicle Driver Training Management Regulations", complaints should be filed within 60 days after the rights and interests are damaged, and refund disputes are recommended to be handled within 30 days after the contract is terminated.
3.The demands are clear:When making a complaint, you must specify your requirements (such as refund amount, change of coach, etc.) and refer to the following standards:
4. Warning on new types of complaints
There have been many complaints related to "AI coaches" recently, mainly involving:
5. Complaint letter template
[Title] Complaint letter regarding illegal teaching at XX Driving School
【Text】
To the XX Municipal Road Transport Administration:
I signed up for XX driving school (license number: XXXXXX) on X month, 2023, and now complain about the following issues:
1. Illegal fees: The contract stipulated that the training fee was 4,800 yuan, but the actual fee was 5,500 yuan (see attachment 1)
2. Teaching shrinkage: Subject 2 should be trained for 16 hours, but only 8 hours are actually allocated (see Appendix 2)
Appeal:
1. Refund the overcharge of 700 yuan
2. Make up for missing training hours
Attachment list:
① Scanned copy of training contract ② Payment record ③ Screenshot of class time record
Special tips:Starting from August 2023, "driving training public evaluation platforms" will be launched in many places. After completing the training, students can rate the driving school through QR codes. This score will directly affect the quality and credibility assessment of the driving school.
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